Chillax Return Policy

Return Period

Items can be returned within 30 days of the delivery date.

Condition

Items must be returned in their original condition, unused, and in their original packaging.

Return Process

To initiate a return, please contact our customer service with your order number and reason for return. We will provide you with a return label and instructions.

Refunds

Once we receive and inspect the returned item(s), a refund will be processed to your original payment method within 5-7 business days.

Exchanges

If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service immediately. We will arrange for a replacement or refund.

Return Shipping Costs

 Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.